Returns & Exchanges
At Here Here Market, we want you to love your culinary discoveries, but due to the perishable nature of our artisanal food products, we handle returns on a case-by-case basis to ensure food safety. If your order arrives damaged or incorrect, please reach out to our team within 7 days of delivery for a full resolution.
Inspect Your Package
Upon arrival, carefully examine your artisanal goods for any signs of damage during transit or discrepancies from your original order.
Document the Issue
Take clear photos of the damaged items and the shipping box, as this documentation is essential for us to process your claim with our logistics partners.
Contact Support
Email our customer care team at [email protected] with your order number and the photos you captured to initiate a refund or replacement.
Receive Resolution
Our team will review your request within 48 hours and issue a store credit, refund, or ship out a replacement product at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing