Frequently Asked Questions
Everything you need to know about our artisanal marketplace.
How do you ensure the freshness of food products during shipping?
We work closely with our artisan partners to ensure all perishable items are packed with insulated liners and cold packs when necessary. We also utilize expedited shipping methods to minimize transit time.
Where does Here Here Market ship?
Currently, we ship to all 50 U.S. states. Please note that shipping to Alaska and Hawaii may incur additional fees and longer delivery windows compared to the continental U.S.
Can I return food items if I change my mind?
Due to the perishable nature of our products and food safety regulations, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a resolution.
Are your products suitable for specific dietary restrictions?
We offer a wide variety of gluten-free, vegan, and nut-free options. Each product page contains a full list of ingredients and allergen warnings to help you make informed choices.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer corporate gifting or bulk discounts?
Yes, we specialize in curated corporate gift boxes. For bulk orders or custom gifting inquiries, please reach out to our concierge team through our dedicated corporate gifting page.